Terms of Return of Goods

In principle, there is no legal right to return goods in Switzerland. Buyers therefore generally cannot withdraw from a normal sales contract. However, we grant you a voluntary right to return. bitelec GmbH grants you a period of 14 days from the invoice date. 

We kindly ask you to register returns and repairs with us via our customer service ticket. You can find the form for this at: rma.bitelec.ch

bitelec GmbH will check the returned goods upon receipt of the return. In case of a divergent condition description, you will be contacted by our customer service. If a successful return is received, a credit note will be returned to your account.

In the case of a rejection, the costs for the return of the goods to the customer will be charged.

Please note that personalized or custom-made devices / services will not be refunded. A credit note will only be issued if the item was purchased no more than 14 days ago and the return has been registered in advance.

The return address is as follows:

bitelec GmbH
Hinterbergstrasse 11
6330 Cham

Condition of the goods & refund value

  • Original packaging and sealed products
  • Without traces of use
Refund value: 100% value of goods is refunded

Product is unused and WITHOUT usage traces
  • Original packaging open, but not damaged
  • All accessories are included
Refund value: At least 50% of the value of the goods will be refunded.

  • Original packaging available
  • Product has usage traces
  • All accessories are included
Refund valueThe reimbursement value depends on the condition of the goods and the packaging and is determined by bitelec GmbH.

  • Product is damaged
  • Accessories are incomplete
  • Original packaging is not available
Refund value: No refund possible.