As soon as a visitor rings the device a message gets send directly to the Apple / Google push server. In general the operating system of the mobile end device (iOS, Android) manages reception and display of a push notification. The DoorBird App functions as every other App and it usually takes 2-3 seconds until the push notification shows up on your mobile device.
The most common examples are (sorted by frequency of occurrence):
- A network component within your network goes into sleeping mode and awakes only through activity of your mobile device again. Solution: Update the firmware of the Wi-Fi components (e.g. router or repeater) in your network
- The operating system restricts the background activity of the DoorBird app and thus prevents push messages from being delivered promptly. Under Android, relevant settings can usually be found under Settings → Apps → DoorBird → Battery
- The mobile device’s internet connection is unstable (Wi-Fi or mobile data). Solution: Improve the connectivity of the mobile device. The internet speed booked from the mobile phone service provider is not sufficient information.
- The device’s connection to the internet is unstable (Wi-Fi or Ethernet). Solution: Improve the connectivity of the device. The internet speed booked from the internet provider is not sufficient information.
- The mobile device is in sleep or “do not disturb” mode. Solution: Our DoorBird App does not overrule you’re the system settings of your mobile device. Deactivate this mode to receive push notifications.
- The mobile phone operating system does have battery saver settings activated that automatically end apps and processes that are running in the background. Solution: Add the DoorBird App to the list of exceptions so it is not affected by this by the battery saver.
- There are apps installed on the mobile device that fit into category battery saver, cache cleaner, system optimizer. Apps in this category end processes running in the background. Solution: Add the DoorBird App to the list of exceptions so this app does not interfere with the DoorBird App
- Push notifications for events are not activated in the DoorBird App settings. Solution: Open the DoorBird App → Settings → click on the added device (e.g. aabbcc0001) → Push Notifications → Doorbell → Activate